Product Manager (Remote in Canada)

Help us build a better way for associations with the world’s first Member Data Platform.

Associations create communities and advocate for progress. They deserve best-in-class software so they can focus more on making our world stronger. Come build it with us!

About Us

We’re a growing startup with a world-class SaaS product. Our roots are in Ottawa, Ontario, but we’re remote, so our team works from all across Canada. We’re creating new roles and adding to our team of developers, data analysts, product owners, sales, marketing, and customer experience specialists. Our customer base continues to grow throughout Canada and the US – we doubled last year and will again this year. We’re always on the lookout for our next new Wicketeer to join and grow with us.

Learn about Wicket’s culture, benefits, hiring process, and other opportunities at wicket.io/careers.

The problem Wicket solves

We build and sell the world’s first Member Data Platform (MDP). Not only are we building a new product, but we’ve created a new software category.

Our customers are associations which are membership-based organizations and nonprofits. They provide services and benefits to a specific group, profession, or community. Nearly every industry you can think of has an active association, so our reach is vast and diverse. For example, we have a customer who serves as a think tank for better public policies in Canada, and another who acts as a voice for renewable energy and storage solutions to power Canada’s future.

Until Wicket, associations were stuck managing their data through antiquated Association Management Software (AMS). Worse, this software tries to do it all – data, content management, email marketing, event management, e-commerce and so on – but one software can’t be the best at everything.

We knew there had to be a better way, so we reinvented how associations manage and engage with their members. Wicket frees association’s data to integrate with best-in-class software including MailChimp, WordPress, WooCommerce, Fusebill, Tableau, Eventbrite, Moodle, and Shopify. The list goes on and we’re always adding to it.

And that’s where you come in…

The Job

As Product Manager, you will be responsible for guiding our product roadmap as we reinvent how associations use technology. You will be part of both the Product and Engineering teams and will play a key role in guiding the future direction of Wicket. You will help to prioritize and manage all of our workstreams, including product features, customer implementations, and support.

You will engage closely with Wicket’s customers through user interviews and research. Over time, you will build in-depth knowledge of the association sector and the specific needs of our customers, using that to guide the product features we will deliver including user experience design.

While your title will be Product Manager, your duties will include that of a Product Owner. From the product roadmap and your vision for the future, you will then work closely with the engineering team to craft User Stories as part of our Agile process – working very hands-on with the team to ensure successful delivery within each of our 2-week sprints.

You are someone who is willing to go the extra mile to help ensure our platform is exceeding the business goals of our customer. You are organized, efficient, able to manage priorities and communicate effectively with teams across the organization.

You will focus on…

  • Understanding Wicket’s customers (associations) and their needs through research and direct engagement.
  • Engaging directly with Wicket customers to understand their current product usage, satisfaction, and areas of improvement.
  • Monitoring the market of our competitors and developing competitive analyses to maintain our position as an industry leader.
  • Working closely with the CEO and CTO to define the long-term vision for the product.
  • Aligning all work streams within the company within Quarterly roadmaps for implementation, and measuring success of the Quarterly roadmap through a scorecard.
  • Prioritizing all product features and work streams across the entire company.
  • Being the conduit across all teams to help empower independent decision-making.
  • Leveraging our existing UI design patterns to create low fidelity wireframes for product features.
  • Defining the product backlog and creating actionable user stories for the development teams.
  • Grooming and prioritizing the work in the backlog, and accepting the completed user stories to make sure the work fulfills the criteria.

We’re looking for…

  • 3+ years of experience in a SaaS or software product team
  • Experience working within an Agile environment
  • Excellent customer-facing communication skills both written and verbal
  • Background and/or education in product management, user research, user experience design, agile methodologies
  • Sound technical knowledge.
  • The ability to multitask effectively.
  • The ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management skills.
  • Detail-oriented.

We offer employees…

  • The opportunity to work remotely from anywhere in Canada
  • Stock options
  • Competitive health benefits (dental, vision, paramedical, prescriptions, out-of-country care) that extend to programs including mental health, employee family assistance, virtual health care services, and Best Doctors
  • An annual professional development stipend and dedicated time for professional development, including quarterly Hack Weeks
  • Life Days for anything requiring time away from work outside of vacation time
  • Company-wide office closures so our team can collectively take time to recharge
  • Highly intentional, progressive practices around feedback, team-building, skills and career development, and peer-to-peer recognition

At Wicket we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We provide accommodations for individuals with disabilities throughout the recruitment process. If accommodations are required, please indicate in your cover letter.

To apply, please include a note explaining what kind of work you’ve done, what you want to do, and why you think you might be a fit for this role.

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