Privacy Policy

Last Updated: November 28, 2022

Your privacy is important to Wicket Inc. (“Wicket”, “we” or “our”). We developed this Privacy Policy to provide you with the types of information we collect about users of our website and is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using Wicket services and software. This Privacy Policy also describes the measures we take to safeguard the information we collect and your rights and privileges concerning our collection, use and disclosure of information about you.

Within this policy, “Personal Data” is defined as any factual or subjective information, recorded or not, about an identified or identifiable natural person which may allow an individual to be identified. For instance, Personal Data includes age, name, ID numbers, , ethnic origin, , opinions, evaluations, comments, social status, disciplinary actions,, business contact information.

To jump to a specific section of this Privacy Policy, please click on a link below:

1. Who We Are

Wicket collects, processes and is responsible for certain Personal Data about you. Wicket operates a cloud-based software platform used by our customers (“Customers”) to provide access to a website for authorized individuals, including their employees and clients. The use of information collected through this platform is strictly limited to the purpose(s) in this Privacy Policy, our service agreements with our Customers, and Data Processing Agreement (as applicable). We collect information only at the direction of our Customers and do not have a direct relationship with their clients (“Customer Clients”). If you are a Customer Client, please refer to that Customer’s privacy policy for information on how your Personal Data is collected, used, retained and disclosed. Any inquiries related to your data, how it is processed, accessed, deleted, or modified should be directed to that Customer.

2. What, How, and Why We Collect and Use Personal Data

Wicket collects the following categories of Personal Data:

(a) Direct identifiers. Example: name, organization name, phone number, email address, geolocation of the device accessing our services and software (if the user has geolocation enabled), IP address, browser type, and information related to the use of our services and software.

(b) Professional, employment or education information. If you are applying to work at Wicket, we will collect your resume, CV, transcripts, list of references, etc.

Wicket collects Personal Data from:

(a) You when you contact us directly either through our website or otherwise. Our website collects Personal Data using cookies (please see Cookies, Similar Technologies, and Do Not Track Signals below).

(b) Our Customers. In other words, Wicket Customers to whom you have provided consent to collect and disclose to Wicket.

(c) Wicket affiliates or partners. We may share Personal Information with our affiliates or partners, including our third-party Sub-Processors, as required to provide you with the Services.

(d) Publicly available sources. These could include social media websites including Facebook, Instagram, Twitter, and LinkedIn.

Wicket does not purchase Personal Data from third parties.

Wicket collects Personal Data for different types of purposes including:

(a) When you communicate with Wicket. Example: when you voluntarily sign up for emails, schedule a demonstration, comment on social media or blog posts, register and post in our forums, fill out any type of form or otherwise contact Wicket via email, telephone or online.

(b) To improve our services. Example: subject to applicable laws, we may also record and review your conversations with us, and analyze any feedback provided to us through voluntary surveys concerning our Customer service.

(c) If you choose to sign up for our newsletter or any other communication from us. Example: we will use your contact information for purposes of sending you the information you have requested.

(d) To assist our Customers and their members and contacts with their use and operation of their Wicket sites. We do not contact our Customers’ members or contacts except as related to the operation of our Customers’ Wicket sites (e.g., notifications and reminders, membership renewals, security, support services, and other notifications).

(e) For marketing purposes. Wicket may use your email address and other contact information for the purpose of sending you electronic marketing communications and will obtain your express consent to do so, in compliance with Canada Anti-Spam Legislation, and other similar legislations as applicable. You will have the opportunity to opt out of receiving any such communications at the time we collect your contact information as well as through the unsubscribe link at the bottom of our marketing emails. You understand that if you choose to opt-out of our electronic marketing communications Wicket may be required to retain your name and contact information on our “do not contact” list.

(f) Other reasons set out in our service agreements and Data Processing Agreement. If we have negotiated terms with you specifically under a service agreement, or if our Agreement is subject to a Data Processing Agreement, often we may agree to set out additional terms related to your Personal Data and our services.

3. Third-Party Recipients of Personal Data

Wicket respects your privacy and will never sell or trade your Personal Data to third parties. Wicket also will only disclose your Personal Data to third with your consent, or for our legitimate business purposes. By using our Services, or browsing our website, you are consenting to the processing of your Personal Data in accordance with this Privacy Policy, and Data Processing Agreement (as applicable).

We share your name and email address with our third-party suppliers. These third-party suppliers are contractually bound to use Personal Data we share with them only to perform the services we have engaged them to provide, and in accordance with applicable data protection laws. Where Personal Data is transferred to a third party, the terms of their Privacy Policy, and not our Privacy Policy, apply.

This data sharing allows us to provide services to our Customers and manage Wicket services and software. For residents of the European Economic Area, these third-party recipients may be based outside the EEA — for further information including on how we safeguard your Personal Data when this occurs, see “Transfer of Your Information Out of the EEA”.

For a list of our Sub-Processors please contact us at dpo@wicket.io. For our security and to protect the integrity of our information systems, we may ask you to enter into a confidentiality agreement prior to sharing our Sub-Processor list with you.

Other third-party services providers:

(a) Third parties in connection with business reorganization. We also may transfer or provide access to your Personal Data to a third party in connection with an actual or impending reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Wicket’s business or assets, including, without limitation, in connection with any bankruptcy or similar proceeding. Any entity to which we transfer Personal Data will not be permitted to process your Personal Data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

(b) Governmental entities and third parties. We may disclose Personal Data about you to governmental entities, such as regulatory agencies, law enforcement and judicial authorities, as well as other third parties under any of the following conditions: (i) if we have your valid consent to do so; (ii) to comply with a valid subpoena, legal order, court order, legal process or other legal obligation; (iii) to enforce any of our terms and conditions or policies; or (iv) as necessary to pursue available legal remedies or defend legal claims.

4. Use and Transfer of Your Information Out of the EEA

Wicket is operated in Canada, and Personal Data may be transferred from the EEA to Canada, pursuant to a Data Processing Agreement between Wicket and you. If you are located in the EEA or elsewhere outside of Canada, please be aware that any information you provide will be transferred to Canada. By using this website, participating in any Wicket services or using Wicket software, or otherwise providing your Personal Data to Wicket, you consent to the transfer of your Personal Data to Canada.

Whenever we transfer your Personal Data out of the EEA, we will ensure one of the following safeguards is implemented:

We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission; or
We may rely on the Standard Contractual Clauses; or
We will ensure there is some other protection in place which has been approved by the European Commission as giving Personal Data the same protection it has in Europe.

If you would like further information, see “How to Contact Us” below.

5. Cookies, Similar Technologies, and Do Not Track Signals

Website Analytics: To help analyze how you and other visitors navigate this site, compile aggregate statistics about site usage and response rates, help diagnose any problems with Wicket’s servers and administer the site, we, with assistance from third-party analytics service providers, such as Google Analytics, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We use this information to provide better, more relevant content on our site, to identify and fix any problems with our site, and to improve your overall experience on our site.

If you do not want information collected through the use of these technologies, there is a procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.
Additionally, if you reside in the EEA or other jurisdiction that requires us to obtain your consent to use cookies on our site, then you will have an opportunity to manage your cookie preferences on our site, other than certain cookies required to enable core site functionality, which you cannot choose to disable.

Do Not Track Signals: Because there is not yet a common understanding of how to interpret the DNT signal, Wicket does not currently respond to browser DNT signals.

6. Children’s Privacy

Our site is not directed to individuals or children under the age of majority in their jurisdiction (“Minors”), and we request that Minors do not provide Personal Data to Wicket. Wicket does not intentionally collect the Personal Data of Minors. If we learn that we have collected Personal Data a Minor, we will take steps to delete the information as soon as possible.

7. Retention of Personal Data

We will retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

In some circumstances we may anonymize or aggregate your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

See section below under “Your Rights”for additional information pertaining to the right of erasure, as well as other data subject rights.

8. Information Security

We implement appropriate physical, technical, and administrative measures designed to assist in: (i) maintaining the security and confidentiality of Personal Data; (ii) safeguarding against anticipated threats to the confidentiality, integrity and availability of Personal Data; and (iii) protecting your Personal Data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access.

Whenever Personal Data is processed, there is a risk that such data could be lost, misused, modified, hacked, breached, and/or otherwise accessed by an unauthorized third party. You acknowledge that no system or online transmission of data is completely secure. In the event that our system is compromised, we will notify you as soon as is feasible if it is reasonable to believe that the breach created a real risk of significant harm to you, or as otherwise required under appliable data protection law. In addition to the measures that Wicket has in place to protect your Personal Data, you should use appropriate security measures to protect your Personal Data, including taking reasonable steps to protect your password or access information for Wicket software or services. If you believe that any information you provided to us is no longer secure, notify us immediately at support@wicket.io.

9. Your Rights

If you are located in the United States, you may have additional rights depending on the State you reside in. Accordingly, you may have some or all of the following rights:

Right to Know what Personal Data is Being Collected and Right to Access your Personal Data;
Right to Know what Personal Data is Sold or Shared and to Whom;
Right to Correct;
Right to Delete;
Right to Data Portability;
Right to Opt Out of Sale or Sharing of your Personal Data; and/or
Right to Opt Out of targeted advertising, the sale of personal data or profiling.
Right to Limit Use and Disclosure of Sensitive Personal Information.

If you are located in the European Economic Area (“EEA”), we are a data processor for the purposes of the General Data Protection Regulation and you the right to:

Fair processing of information and transparency over how we use your use Personal Data;
Access to your Personal Data;
Require us to correct any mistakes in your information which we hold;
Require the erasure of Personal Data concerning you in certain situations;
Receive the Personal Data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
Object at any time to processing of Personal Data concerning you for direct marketing;
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
Object in certain other situations to our continued processing of your Personal Data; and
Otherwise restrict our processing of your Personal Data in certain circumstances.

For further information on rights of individuals in the EEA, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ .

In some jurisdictions, you may also have the right to claim compensation for damages caused by our breach of any data protection laws.

If you would like to exercise any of your rights above, please send us your request at:

Wicket Inc.
PO Box 70
Carleton Place, ON, Canada
K7C 0E6
Email: support@wicket.io

We may need to request specific information from you to help us confirm your identity and satisfy your request. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10. Quebec Residents

If you reside in Quebec, you may have additional rights under the An Act To Modernize Legislative Provisions As Regards The Protection Of Personal Information, comes into force on a rolling basis between September 2022 and September 2024. As this law comes into force, we will continue to revise our Privacy Policy to keep you updated on how you can exercise your rights.

Confidentiality Incidents

A Confidentiality Incident involves an unauthorized access, use or disclosure of Personal Data, loss of Personal Data, or other breach in the protection of your Personal Data. In the event of a Confidentiality Incident, our Data Protection Officer will investigate to assess whether the incident poses a risk of serious injury to you. In these circumstances, you will be notified within 72 hours of the incident, and we will take reasonable steps to mitigate such risks and to prevent them from occurring again in the future.

11. Data Protection Officer

We have appointed a data protection officer who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer at dpo@wicket.io.

12. How to Contact Us

Wicket Inc. is located at 318 Richmond Road, 2nd Floor, Ottawa, ON, K1Z 6X6, Canada. You can contact us by email at support@wicket.io. If you are a Customer Client and do not have a direct relationship with Wicket, please contact the Customer to exercise any of your privacy rights or for any questions regarding their privacy practices.

13. Privacy Policy Updates

We update our Privacy Policy at least every 12 months. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” date at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy. Your continued use of the site after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

If you have any questions or concerns related to our Terms and Conditions of Use or this Privacy Policy, please contact us at:

Wicket Inc.
PO Box 70
Carleton Place, ON, Canada
K7C 0E6
Tel: +1 (613)-234-5975
Email: support@wicket.io